What to Look for When Choosing an ISP, Part 1

High speed internet is critical to running any kind of operation; that makes choosing an internet service provider (ISP) an important decision for every household and business. For some, the choice is an ongoing dilemma that seemingly never ends. Any given ISP provider may seem like the right one, before it begins demonstrating shortcomings over time. If you’ve found yourself once again choosing an ISP, here are some of the features to look for.

Customer Support

We’re living in a time when customer service is more important than ever. Salesforce data shows that 78% of consumers will continue to give their business to an organization as long as there is good customer support. Unfortunately, many of the large technology companies that provide internet service do not offer that support. Often, these national carriers outsource their customer service departments to offshore firms that suffer from communication challenges and insufficient product knowledge.

A better alternative is a smaller, more regional ISP with localized customer service. VGI Technology is a San Angelo based internet service provider with on-call techs around the clock. As our customer, you’ll have access to troubleshooting from our call center; if they are unable to resolve it, they immediately escalate your ticket to one of our helpful, in-house techs. It’s the customer service you deserve.

“The service and support is local, highly skilled and always pleasant to deal with.” – Lorenzo L., San Angelo, TX

Internet Speed

If your internet speed is insufficient to accomplish daily tasks, that’s a sign it’s time for a new ISP. The most common internet speed indicator is megabits per second (Mbps), with 10 Mbps the minimum speed needed for basic internet use. However, the average home or business needs a minimum of 25 Mbps for common download actions including TV streaming, web conferencing and gaming. When choosing an ISP, you will need to ensure a provider can offer the speed required for your daily internet functions.

If you’re seeking an internet service provider that offers better-than-average speed, VGI Technology may be the answer. We offer internet speed starting at 25 Mbps, and going up to 400 Mbps in some areas. If you are rurally located, you may find that we offer a much faster speed than other ISPs servicing your area. Contact us to find out what kind of internet speed we can offer you.

These are two of the most important things to look for in an ISP, but they’re just the beginning. If you’re looking for an internet service provider that can offer you fast, local customer service and higher internet speeds than you’ve experienced in the past, call VGI Technology today. We look forward to showing you what’s possible.

About VGI Technology

VGI Technology has been providing the highest quality installations and service for internet access, video surveillance systems, security systems/alarms, access control systems, and home automation since 2002. Our local San Angelo business has grown to service Midland/Odessa, Big Lake, Eldorado, Sonora, Ballinger, Garden City, Sterling City, Mertzon, Eldorado, Marble Falls and Horseshoe Bay.

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