VGI Customer Support

Help when you need it.

Fast access to network status, technical support, billing assistance, and the right VGI team for your service.

Open Help DeskCall (325) 223-3000
Support Center

Choose what you need help with

Direct access to the most frequently used customer-support tools.

01

Technical Support

Internet connection, Wi-Fi, router, speed, and service troubleshooting.

Open a support ticket
02

Network Status

Check for known outages, maintenance, and current service advisories.

View network status
Contact VGI

Support by department

Reach the right team without being transferred between unrelated departments.

Internet Technical Support

Phone:(325) 223-3014

Online:VGI Help Desk

Business hours: Monday-Friday, 8:00 a.m.-5:00 p.m.

For urgent after-hours internet issues, call (325) 413-2550. On-call support is available Monday-Friday from 5:00 p.m.-10:00 p.m. and Saturday-Sunday from 8:00 a.m.-10:00 p.m.

Billing and Account Support

Phone:(325) 223-3000

Payment portal:Pay your bill online

Business hours: Monday-Friday, 8:00 a.m.-5:00 p.m.

Have your account name, service address, or invoice number available when calling.

Security and Monitoring Support

Phone:(877) 873-9139

Contact VGI for alarm, camera, access-control, or monitoring assistance.

Emergency dispatch and alarm-event procedures remain available through the monitoring service associated with your system.

Self-Service Tools

Resolve common issues faster

These tools can help identify whether the issue is local to your equipment or part of a broader service event.

Network statusKnown outages and maintenance noticesVGI Help DeskCreate and review support requestsInternet speed testMeasure current download and upload performancePayment portalReview and pay your account balance
Still need help?

VGI support is ready.

Open a ticket for the fastest documented response, or call our team for immediate guidance.

Open Help DeskCall (325) 223-3000